Just having had to recover a server from a failed motherboard, I realized you realy have to be prepared for a disaster yourself and count as little as possible on outside support.
A client had an HP server that was a G3 DL380. The server ran for several years without error or fail. A tech was replacing some old Netgear data network switches in the data center with some new Cisco 3570 stackable Read More.....
PC Remote Support Software - Computer Remote Access For Support
By PC Tech Support at 2008-01-28 06:14:29
There are thousands of articles and blogs on the web talking about the latest news coming out of Citrix Online's newest incarnation of their famous computer remote control for online remote PC support program. The newest development, that's still in beta but capturing a lot of well deserved attention, is called gotoassist beta. Citrix is streamlining their well known gotoassist remote support program and possibly at a lower cost Read More.....
One of the most useful software components for PC tech support is software that provides techs a means to remote control another desktop PC or server from a remote location.
After working on networking and computer systems for so many years, the companies that provide consistant quality support for their products are on a short list indeed. Although working on Microsoft products for many year as a given, I've haven't had the experience of using their tech support (remote tech support or otherwise). I have used the support services of many other major and smaller companies with the everyday household name on the list for su Read More.....