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PC Tech Support

Tech support - post experiences and reviews on tech products worked with while on the job providing support to her customers and end-users.
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Remove Serefef Virus Trojan from Windows 7 and 8

By PC Tech Support at 2012-09-30 18:50:55
Windows 7's security is much more advanced than preceeding MS operating systems but could still get infected with some annoying viruses, Trojans, and other Malware. Symptoms of serefef included DNS redirection that was most prevalent when trying to use google search results but also appeared when entering URLs into the browser address bar.

When Microsoft Security Essentia
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Shockwave ERROR 10 - Files Missing

By PC Tech Support at 2010-09-27 22:49:13
Even Shockwave's own tech support forum left a user or two hanging without an answer as to how to resolve, Shockwave Error #10. A post on a tech support blog I found has a solution for the problem that may work for you.

If you have come across this blog in search of an answer to this problem for yourself or for someone for whom you're trying to solve the problem for on their desktop, get more information
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ASA 5505 Send Syslogs to Screen of Telnet Session

By PC Tech Support at 2009-12-05 07:42:58
There are times that require logging to be enabled an more imortantly there are times where you may want to see those logs real time and have the option to save them to a file to be sent to another person.

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Permit Trace Route on Cisco ASA

By PC Tech Support at 2009-11-29 07:51:36
The Cisco ASA not only blocks outbound pings out of the box as most firewwalls and security appliances do but also doesn't permit the trace route command from working. Traceroute is a command that is not used too often but is a tool used for trouble-shooting network issues. Traceroute is one of the built-in commands on desktops, laptops, and routers, this command gets used to find internet or internal connectivity problems. On the Cisco ASA, three lines of code need to be added to the access lis
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NetApps StoreVault S500 Network Problem.

By PC Tech Support at 2009-03-27 06:46:29

netapps storevault s550 reliability review support

I have experienced with several of these storage units a network problem that really hampers the operation of file sharing, backups or as a source for database stores. The most recent problem I've come across and this is the worse one, is that the Storevault has Microsoft
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