After working on networking and computer systems for so many years, the companies that provide consistant quality support for their products are on a short list indeed. Although working on Microsoft products for many year as a given, I've haven't had the experience of using their tech support (remote tech support or otherwise). I have used the support services of many other major and smaller companies with the everyday household name on the list for sure.

Names and their server and desktop support services from companies like Dell, HP (server, desktop, and printer), IBM, BlackBox, Cisco, etc.. One of the most consistant, reliable product support services experienced has been from Adtran.

Adtran has evolved from a csu/dsu company, providing ISP and customer premiss equipment, to manufacturing and successfully making inroads into routing and network switching, VPN gear, and other computing and networking hadware. Their product support for both pre-sales and post sales has been fantastic and worth noting as probably one of the best programs in the industry (my opinion of course).

Year after year their support remains consistantly of very good quality. They are commited to this and it shows. If good product technical support is a reason for selecting networking hardware, then Adtran should be considered when it's time to purchase gear. Here is the best and most surprising part of this story, they don't charge per year for by making you purchase a support plan. Cisco, for example, has been ripping customers off for years with their smartnet program. Maybe because their products are so buggy, just a guess. Adtran support their products not for 30 or 90 days after purchase but year after year without having to purchase tech support contracts.

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